Digital Inclusion Specialist

Job Description

Major Responsibilities:

•Provide digital literacy training and broadband support services as the pathway to economic growth and empowerment for immigrants, refugees and the community at large.

•Administer an initial client digital literacy skills assessment and intake.

•Monitor class participation, maintain attendance records, collaborate with direct service staff associated with participating clients and keep track of outcomes.

•Utilize digital platforms for remote service delivery for advanced skills or flexible learning.

•Ensure clients have access to low-cost broadband service and support their internet adoptions processes.

•Develop standard operating procedures for digital programming.

•Consult with Senior Digital Inclusion Specialist and other program staff to incorporate standard methodologies and draft modifications to existing curriculum for the delivery of high-quality workshops and widen clients’ access to digital devices and free/affordable internet connectivity.

•Provide office hours that support the “open computer lab” hours for clients to drop-in and get support with their digital skills development and access to devices.

•Create a series of foundational and advanced trainings for IRC staff and volunteers to maximize use of Zoom, DocuSign, Microsoft TEAMS and Forms, Box as well as new learning management platforms.

•Advise on best methods to integrate digital literacy into existing workflows, considering program schedules.

•Provide digital literacy workshops off-site by developing partnerships with other CBOs to allow on-site training.

•Participate in IRC Communities of Practice, staff meetings, and other networking/learning opportunities in the network.

•Provide other workshops within the Economic Empowerment Department that incorporate digital literacy skills

•Perform other duties as assigned.
Source: https://reliefweb.int/job/4149791/digital-inclusion-specialist