Digital Community Liaison, Haitian Creole

Job Description

Major Responsibilities:

Lead Settle In Facebook (or other social media platform as identified) Haitian Creole moderation in collaboration with Digital Community Officer and with input from vital partners, including different government agencies.
Maintain platform reputation by copyediting content and assuring accurate translations and voiceovers.
Manage and support Settle In Facebook team in replying to messages and comments received on the page by following moderation guidelines.
Identify critical user referral needs and respond following established protocols. Escalate any communication from vulnerable cases to Protection Specialists.
Compile feedback on (and translate into English) representative and noteworthy comments, including responses to posts, trends in conversation, and information gaps.
Contribute to a Frequently Asked Questions document in English and Haitian Creole that can be used to answer user questions on the platform.
Based on user questions or misunderstandings, propose new content topics to feed into content creation. As needed, collaborate with Content Creation team to develop thorough, well-researched content about Cultural Orientation topics (Examples: Employment, Housing, Education, Role of the Resettlement Agency) and translate into Haitian Creole.
Share opinions, feedback, cultural awareness, contextual knowledge, and learning with the wider team on an ongoing basis. Present findings to relevant external partners, as needed.
Collaborate with other staff to ensure maximum visibility.
Represent the team at meetings, internal and external workshops, conferences, and other events as needed.
As needed backstop and support other Settle In team members.
Source: https://reliefweb.int/job/4151747/digital-community-liaison-haitian-creole